Tuesday, May 28, 2013

How To Solve Active Sync Error With Microsoft Outlook

Do you want to sync your Microsoft Outlook data stored on your desktop PC, to your Windows mobile? You can easily accomplish this task by using a special application called the ActiveSync, which allows you to synchronize Outlook data with mobile devices like PCDs and smartphones, installed with Windows operating system.
The Microsoft Outlook stores all the email information, calendars, notes etc. in special file format called PST file (Personal Storage Folder). This storage method enables users to easily transfer or sync Outlook data to other computers and devices. However, due to several reasons these Windows based devices may fail to synchronize with Microsoft Outlook PST. Out of the many reasons, one primary reason is the corrupted PST file that stands in the way of successful synchronizing. Say for example, you try to sync your Windows mobile with your desktop PC for Outlook items and you get an error message that says "Active sync encountered a problem on the desktop Support Code 86000107" or Invalid XML error”.
Causes
There could be several reasons why this happens. The following are the main reasons why you get such an error message. Either your Windows mobile device has some issues with it, partnership with the PC is corrupted, may be a few of the items that are being synchronized are corrupt or the Outlook PST file is corrupted. All these can affect the synchronization of your Windows mobile with your desktop PC.
Solutions
Here are a few solutions for the above discussed problem. These troubleshooting steps could easily solve your issue.
1. You can deselect all the items being tried to synchronize within ActiveSync, disconnect the Windows based device, and then re-sync with 'Empty list'.
2. In case of corrupted partnership issue, you should disconnect the device and then delete the partnership. You can then recreate it after reconnecting the device.
3. You can find out the problematic items by enabling synchronization one item at a time. To solve the issue, you can exclude the troubled items.
4. In case of PST file corruption, run Inbox Repair Tool (Scanpst.exe) to repair it. Make sure you enable the view of hidden files and backup your PST prior to running the program.
Now you know how to fix Invalid XML error that you encounter while synchronizing your Microsoft Outlook application using ActiveSync. In case you have problems with solving the issue, contact Microsoft Support Center to get more assistance on this.

Thursday, May 2, 2013

How To Repair/Reinstall Help And Support Windows Component


All Windows operating systems come packed with a very useful self-help guide called Windows Help, intended to provide assistance to users in troubleshooting and fixing many Windows related issues. Whenever the user clicks on a help link, Windows loads this executable file called HelpPane, which is located in the Windows root directory. Without knowing what this file does, if the user accidentally deletes it, the Help and Support component won’t load from the Start menu. Similar is the case, if the file is damaged or corrupted.
It is possible to repair or reinstall these components so that you can once again start using Windows Help and Support. The “System File Checker” utility will help you to repair and replace this executable component file. You may find the following Microsoft Help guidelines useful in performing the task.

Repair and replace the “HelpPane” component using “System File Checker”

Reboot your computer. While the system reboots, press F8 repeatedly to bring up the "Advanced Boot Options" screen.
From this screen, choose “Windows Safe Mode” and press the “Enter” key. This will load Windows with limited drivers and features.
Open “Run” dialog box by clicking “Windows key + R” simultaneously. Type "C:\Windows" into the open text box and press the “Enter” key. This will open the Windows directory on your screen as a separate window.
Now locate the "HelpPane" file and right-click on it. From the popup menu, select the “Rename” option, and rename it to "HelpPaneBackup". You could easily find the "HelpPane" file, as files are sorted alphabetically in the Windows directory folder.
If there’s no alphabetical sorting, and you find it difficult to locate the "HelpPane" file, simply right-click on an empty area of the folder and select “Sort By > Name”, and then the option to sort it alphabetically.
Click the Start button, select “All Programs”, and then open “Accessories”. Locate “Command Prompt” and right-click to select the option "Run as Administrator". This will bring up the Command Prompt with administrative privileges.
In the command prompt, type "SFC /ScanFile=C:\Windows\HelpPane.exe" and press the “Enter” key. This will run the System File Checker, which will then check and repair the damaged component file.
When the repair process is complete, you will be prompted to restart the computer. Restart the computer to replace the files.
For more information, visit the Microsoft Help and Support website, and get assistance from skilled technicians.