Thursday, May 2, 2013

How To Repair/Reinstall Help And Support Windows Component


All Windows operating systems come packed with a very useful self-help guide called Windows Help, intended to provide assistance to users in troubleshooting and fixing many Windows related issues. Whenever the user clicks on a help link, Windows loads this executable file called HelpPane, which is located in the Windows root directory. Without knowing what this file does, if the user accidentally deletes it, the Help and Support component won’t load from the Start menu. Similar is the case, if the file is damaged or corrupted.
It is possible to repair or reinstall these components so that you can once again start using Windows Help and Support. The “System File Checker” utility will help you to repair and replace this executable component file. You may find the following Microsoft Help guidelines useful in performing the task.

Repair and replace the “HelpPane” component using “System File Checker”

Reboot your computer. While the system reboots, press F8 repeatedly to bring up the "Advanced Boot Options" screen.
From this screen, choose “Windows Safe Mode” and press the “Enter” key. This will load Windows with limited drivers and features.
Open “Run” dialog box by clicking “Windows key + R” simultaneously. Type "C:\Windows" into the open text box and press the “Enter” key. This will open the Windows directory on your screen as a separate window.
Now locate the "HelpPane" file and right-click on it. From the popup menu, select the “Rename” option, and rename it to "HelpPaneBackup". You could easily find the "HelpPane" file, as files are sorted alphabetically in the Windows directory folder.
If there’s no alphabetical sorting, and you find it difficult to locate the "HelpPane" file, simply right-click on an empty area of the folder and select “Sort By > Name”, and then the option to sort it alphabetically.
Click the Start button, select “All Programs”, and then open “Accessories”. Locate “Command Prompt” and right-click to select the option "Run as Administrator". This will bring up the Command Prompt with administrative privileges.
In the command prompt, type "SFC /ScanFile=C:\Windows\HelpPane.exe" and press the “Enter” key. This will run the System File Checker, which will then check and repair the damaged component file.
When the repair process is complete, you will be prompted to restart the computer. Restart the computer to replace the files.
For more information, visit the Microsoft Help and Support website, and get assistance from skilled technicians.

No comments:

Post a Comment