How To Solve Active Sync Error With Microsoft Outlook

Do you want to sync your Microsoft Outlook data stored on your desktop PC, to your Windows mobile? You can easily accomplish this task by using a special application called the ActiveSync, which allows you to synchronize Outlook data with mobile devices like PCDs and smartphones, installed with Windows operating system.

The Microsoft Outlook stores all the email information, calendars, notes etc. in special file format called PST file (Personal Storage Folder). This storage method enables users to easily transfer or sync Outlook data to other computers and devices. However, due to several reasons these Windows based devices may fail to synchronize with Microsoft Outlook PST. Out of the many reasons, one primary reason is the corrupted PST file that stands in the way of successful synchronizing. Say for example, you try to sync your Windows mobile with your desktop PC for Outlook items and you get an error message that says "Active sync encountered a problem on the desktop Support Code 86000107" or “Invalid XML error”.

Causes

There could be several reasons why this happens. The following are the main reasons why you get such an error message. Either your Windows mobile device has some issues with it, partnership with the PC is corrupted, may be a few of the items that are being synchronized are corrupt or the Outlook PST file is corrupted. All these can affect the synchronization of your Windows mobile with your desktop PC.

Solutions

Here are a few solutions for the above discussed problem. These troubleshooting steps could easily solve your issue.

1. You can deselect all the items being tried to synchronize within ActiveSync, disconnect the Windows based device, and then re-sync with 'Empty list'.

2. In case of corrupted partnership issue, you should disconnect the device and then delete the partnership. You can then recreate it after reconnecting the device.

3. You can find out the problematic items by enabling synchronization one item at a time. To solve the issue, you can exclude the troubled items.

4. In case of PST file corruption, run Inbox Repair Tool (Scanpst.exe) to repair it. Make sure you enable the view of hidden files and backup your PST prior to running the program.

Now you know how to fix Invalid XML error that you encounter while synchronizing your Microsoft Outlook application using ActiveSync. In case you have problems with solving the issue, contact Microsoft Support Center to get more assistance on this.